VA is updating its process for filing claims and initiating appeals by introducing a standard form. By using standardized forms, VA can more quickly and accurately identify the nature of the claim or appeal and what benefits the veteran is seeking. The new forms “eliminate applicant guesswork,” according to a September 24, 2014, VA press release, “which often leads to delays in decisions and ultimately delays in receiving benefits.”
The new process will allow VA to move on to next steps in evidence-gathering and decision-making, which will not only make it easier for applicants, but also help save processing time and costs.
Previously, a veteran or survivor could submit claims or appeals on any piece of paper, which caused delays due to missing information. That process also is inconsistent with “most, if not all,” other government and nongovernment application processes, such as applying for a driver’s license or filing for an income tax refund. “We worked extensively with our partners in the veterans’ community to streamline the way we process claims,” said Under Secretary for Benefits Allison A. Hickey. For instance, she notes that the updated process now includes a new Intent to File a Claim process, allowing the veteran or survivor up to 1 year to compile the necessary documentation or evidence to support the claim while preserving an effective date of claim.
“We must do everything we can to make it as fast and easy as possible for veterans and their survivors to file for and receive an accurate decision on their claim,” said Secretary of Veterans Affairs Robert A. McDonald. Applicants will know at the outset what is needed, which removes subjective interpretation from the process, he adds. “We want to eliminate any barriers that make it difficult for our veterans or survivors to receive benefits to which they are entitled.”
The new regulations will go into effect in March 2015.