Purpose: To try to integrate primary care support from the “spoke” facility during the treatment of patients receiving radiation treatments at the “hub” facility.
Background: Twenty percent of the patients receiving radiation therapy at Richard L. Roudebush VA Medical Center must relocate for up to several months in order to receive their daily treatments due to their distance from the tertiary radiation oncology unit. This makes it impossible for the patients to easily access their primary care provider (PCP) while they are out of town. Patients run out of routine medications, lose weight, have changes in renal function, and require changes in medication during this time; they must then access care via the hub emergency department (ED) or admission. In addition, the provider at the “spoke” is not necessarily in the loop regarding these patients.
Methods: We performed an analysis of the satisfaction with the current process, ED visits, and admissions of radiation oncology caregivers and patients using the Veterans House.
Results: Of patients treated with radiotherapy from April 1,2013, to April 1, 2014, 106 veterans stayed in the Veterans House. Patients who received palliative care with local PCPs were currently being treated at the time of the analysis or declined radiotherapy prior to starting treatment were excluded, leaving 61 patients. Of the 61 patients, there were a total of 48 ED visits and 24 admissions accounting for 168 patient-days in the hospital. A root cause analysis was performed on these48 ED visits; 56% of those were felt to be preventable.
Discussion: After several PDSA (plan-do-study-act) cycles which did not work (involving hub PCPs, involving the ED), we were successful in setting up routine weekly telehealth visits between the patient in Indianapolis at the radiation oncology unit hub and the PCP in the distant facilities in Danville and Peoria, Illinois. This allowed the PCP to manage antihypertensives, diabetic medications, and so on, as the patient moved through the radiation process.
Implications: This pilot process should decrease ED visits and admissions during radiation therapy and also serve to tighten the relationship between the hub and spoke facilities during subspecialist treatment.
