Dr. Yu applies computer technology throughout his practice to get increased flexibility in everything from biweekly medication and vaccine inventories to the ability to communicate and consult with staff and colleagues virtually anywhere.
“I can send a patient's prescription to the pharmacy of my choice directly from my computer. Drug interaction and insurance information are automatically included in the printout,” Dr. Yu said in an interview.
When away from his office, Dr. Yu conducts transactions using a free Web site that allows him quick access to his records.
Dr. Yu also uses Skype, a service that allows him to call any phone number from his computer. An all-in-one management system from Lytec provides streamlined billing and office tasks and automatic appointment reminders for patients.
Dr. Yu maintains his own extensive PDF files of educational materials. By clicking on a desktop icon, he can easily call one up and make a print copy for a patient, which prevents the need to access the Web every time such information is needed.
To improve patient compliance with follow-up for abnormal lab values, Dr. Yu posts the time of these scheduled visits on the computers. A Lytec software feature automatically prompts office staff to contact and remind patients a week ahead of their appointments.
All of this information technology “saves me, my staff, and patients valuable time; makes patient care more efficient; facilitates patient education; cuts down on return visits; and allows me to spend more time with each patient.”