Outreach and outcomes
The study is important because “understanding ambulatory care patterns during the pandemic can highlight vulnerabilities and opportunities in our health care system,” Dr. Mafi said in an interview.
“While the COVID-19 pandemic has seriously disrupted access to U.S. ambulatory care, most studies have focused on the early months of the pandemic,” he noted.
Dr. Mafi said he was not surprised that ambulatory care utilization has not rebounded among Medicaid beneficiaries relative to other insurance groups.
“Medicaid beneficiaries are underresourced individuals who are disproportionately racial/ethnic minorities, and they historically have had difficulties accessing care. Our data suggest that the COVID-19 pandemic may be widening these preexisting inequities in access to ambulatory care,” he observed.
The study findings were limited by the use of the MedInsight research dataset, which is a convenience sample; and, therefore, the results might not be generalizable nationally, Dr. Mafi said. “However, it does include beneficiaries from all major insurance types across all 50 U.S. states. Additionally, our analysis was completed at the population level rather than the patient level, and so we were unable to account for patient-level characteristics such as clinical complexity,” he explained.
“The take-home message for clinicians is that our patients with Medicaid insurance may need additional efforts to overcome barriers to accessing ambulatory care, such as creating robust telemedicine outreach programs,” said Dr. Mafi. “Policy makers should also consider providing additional support and resources to safety net health systems who disproportionately care for Medicaid beneficiaries, such as higher reimbursements for both in-person and telemedicine visits.”
More research is needed, he emphasized. “We urgently need further inquiry into the impact of this persistently deferred ambulatory care utilization on important health outcomes such as preventable death/disability and quality of care.”
COVID consequences challenge ambulatory care
“These study findings mirror what we are seeing in primary care settings,” Maureen Lyons, MD, of Washington University. St. Louis, said in an interview. “With the pandemic, there are many additional barriers for patients accessing care, and these barriers have disproportionately impacted those who are already disadvantaged.
“From clinical experience, there are barriers directly related to COVID-19, such as the risk of infection or discomfort being in a clinic setting with other people. However, there also are barriers related to change in financial situation or insurance related to changes or loss of employment,” she said.
“Additionally, many patients have needed to take on increased responsibilities in other areas of their lives, such as caring for an ill family member or being responsible for children’s virtual school,” she said. These new responsibilities can lead people to skip or postpone ambulatory care visits.
“Loss of ambulatory care is likely to lead to increases in preventable illnesses with long-lasting effects,” Dr. Lyons noted. “Studying this in a robust fashion, as Dr. Mafi and colleagues have done, is a critical step in understanding and addressing this urgent need.”
Dr. Mafi noted that the data he presented is preliminary, and that he and his team hope to publish finalized estimates of ambulatory utilization rates in a forthcoming scientific paper.
The study was a collaboration between UCLA and Millman MedInsight, an actuarial health analytics company. Several coauthors are Millman employees. Dr. Mafi and the other researchers had no other relevant financial conflicts to disclose. Dr. Lyons had no financial conflicts to disclose.