The therapist should demonstrate empathy by developing and communicating an understanding of the individual's situation and feelings about the behavior, and by helping the patient explore his or her pain related to the behavior. And the therapist should help the individual identify and understand relevant risks of the behavior and negative consequences of the behavior.
In a motivational interview, the therapist should avoid closed-end leading questions such as, “Don't you know that alcohol is bad for you?” And the therapist should practice reflective listening, mirroring what the patient says. This approach deepens the conversation, creates a sense of safety, and helps patients understand themselves.