Measuring Patient Satisfaction: How Do Patients Perceive Quality of Care Delivered by Dermatologists?

In this edition of the "Peer to Peer" audiocast series, Dr. Vincent DeLeo speaks with Dr. Adam V. Sutton about patient satisfaction as an assessment of quality of care in dermatology practices. Dr. Sutton provides an overview of the results of a recent survey conducted in an urban dermatology clinic setting that evaluated patient demographics and how they perceived the quality of care that was delivered. He notes that satisfied patients are one of the best sources of referrals for a dermatology practice and therefore picking up on trends and making changes based on patient experiences may improve the overall outcome of a practice. He also offers tips for how dermatologists can improve their online profiles and respond more proactively to ratings and reviews from patients about their care experiences.

Questions for Dr. Adam V. Sutton on measuring patient satisfaction? Contact the Editorial Office and we'll post the answer here.