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Incentives are key to patient-centered medical home success

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Questions remain on viability of PCMH

The jury remains out on the viability of the patient-centered medical home model of health care delivery, as different studies are offering varied results, according to George Jackson, Ph.D., and Dr. John Williams.

In particular, the research by Dr. Mark Friedberg does not “does not address one of the hoped-for benefits of PCMH, namely, reducing health care costs,” the two noted.

“PCMH represents a framework for changing health care systems to provide efficient, patient-centered care aimed at improving the satisfaction of patients and staff. However, changing systems requires more than just a framework,” they wrote. “It also requires a concept of what evidence-based, high-quality care looks like (e.g., through practice guidelines), a strategy for changing what actually happens on the ground (e.g., lean management or plan-do-study-act cycles), and, frequently, a learning model that will spread the changes across practices or organizations (e.g., quality improvement learning collaboratives). If a PCMH program does not lead to desired outcomes, it could be because of a breakdown in one or more of these areas.”

George Jackson, Ph.D., and Dr. John Williams are both with the Center for Health Services Research in Primary Care at the Durham (N.C.) Veterans Affairs Medical Center. Their comments were made in an editorial accompanying the study ([doi:10.1001/jamainternmed.2015.2067]). No conflicts of interest were reported.


 

FROM JAMA INTERNAL MEDICINE

References

The keys to a successful medical home may be the incentives added to the structural changes made to a practice.

“Medical home interventions that incentivize activities in addition to structural transformation may produce larger improvements in patient care,” Dr. Mark W. Friedberg of the RAND Corp. and his colleagues wrote in study published June 1 in JAMA Internal Medicine.

Dr. Friedberg and colleagues examined performance on six quality measures for diabetes care and cancer screening, as well as use of hospital, emergency department, and ambulatory care, comparing the northeast region of the Pennsylvania Chronic Care Initiative (PACCI) with the rest of the network. Unlike other PACCI regions, practices in the northeast region were eligible for shared savings – but no penalties – based on meeting quality benchmarks.

By the third year, participating practices were “statistically significantly associated with lower rates of all-cause hospitalization per 1,000 patients per month, all-cause emergency department visits, ambulatory care–sensitive emergency department visits, and ambulatory visits to specialists, and with higher rates of ambulatory primary care visits,” Dr. Friedberg and his colleagues wrote (JAMA Intern. Med. [doi:10.1001/jamainternmed.2015.2047]).

Dr. Mark W. Friedberg

Dr. Mark W. Friedberg

They suggested the improvements were because of the shared savings bonuses, regular feedback on utilization, and lack of an early-achievement incentive. Together, those factors “potentially [enhanced] participating practices’ abilities to focus on learning collaborative activities and other process improvement efforts.”

The researchers called for additional studies “to determine empirically whether these features or others are indeed the key ‘active ingredients’ in medical home interventions. Continuing experimentation and careful evaluation of the features of medical home interventions can inform the design of future programs intended to strengthen primary care.”

The study was sponsored by the Commonwealth Fund.

gtwachtman@frontlinemedcom.com

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